Modern Essentials Designed For Everyday Elegance

We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.

Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address.

Once your package shipped, we will not be able to change anything.

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. Also, you can contact us at service@veultrem.com to get your tracking number.

To cancel a paid order, you will need to contact us at service@veultrem.com and send all the necessary information. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled.

We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder. It normally takes 2-5 business days for us to process your order and we will then ship your package out.

If you have not received an email about your order being shipped within 7 days of the date you placed your order then please contact us at service@veultrem.com.

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.

Sometimes it takes the information some time to update. Sometimes the shipping company has not updated the package information.

We will send your order as soon as possible. So your order might have shipped separately from our different warehouses based on stock. You would be able to receive certain items sooner than others from our other warehouses.

There are multiple reasons your package might have been returned to us.

• Wrong or incomplete address
• Invalid phone number
• Unable to deliver

Please contact the shipping company for more information or you may contact us at service@veultrem.com so that we may assist you better.

Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided. If you missed the delivery, please contact the shipping company to arrange for them to redeliver or for you to pick up the package.

We accept return for refund within 30 days after delivery date (the date you received your package). Returning shipping fee is non-refundable. We will only refund the amount you paid for the items but not for services.

More details, you may please pay attention to our Return Policy on our website.

If we said we will refund to your credit card, the whole process may need 14-30 days as your card bank need to process the refund to you. We could refund to your card account in 24 hours. But your card bank need 14-30 days to transfer the money to your card account.

We can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.

We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items).

Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings.

If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.